News/FAQ's
Frequently Asked Questions
1. How do I sign up for Fee Guard?
Simply click on the "Enroll Now" tab or call and speak with one of our friendly representatives at 1 (800) 862-0718.
2. How long does it take to receive protection reimbursement?
Protection requests generally take 3-6 weeks to process.
3. What kind of documentation do you require to process a protection request?
Along with our form, we typically require a copy of the statement showing the fee charged.
4. Do you cover any other types of fees?
We will be rolling out a number of new products in the near future and we are always looking for other ways to meet our customers needs.
5. How long do I have to wait to make a protection reimbursement request?
As long as your account is active and you've exceeded the 60 day initiation period requirement then you can make a refund request (other conditions may apply).
6. How do I pay for Fee Guard?
We automatically debit or charge the monthly service charge from/to the account you have on our file.
7. Will I receive a monthly statement?
Since the automatic monthly debit/credit doesn't change and in an effort to reduce waste, we do not send out monthly statements; however, you can find answers to many of your questions on our website.
8. How do I make a protection request?
To make a protection request, all you need to do is to call 1 (800) 862-0718 and speak with one of our knowledgeable representatives.
Exciting News
We are happy to announce that we will be introducing a number of exciting new products in the very near future. We will be expanding the scope of our fee protection to also offer protection against late fees charged by the following types of companies:
- Utilities (gas, electric, water)
- Cable
- Telephone
- Cellular Phones
- Mortgage Loans
Update will follow!